In the fast-evolving world of human resources (HR), data analytics has emerged as a transformative tool that can unlock valuable insights, inform strategic decision-making, and optimize workforce performance. “Unravel the Power of HR Data Analytics” is a dynamic training program designed to equip HR professionals with the knowledge and skills to harness the full potential of data analytics in the HR domain.
Why Choose Our Program:
✅ Improved Customer Satisfaction
✅ Stronger Customer Relationships
✅ Enhanced Team Confidence
✅ Better Stress Management
THE TRAINING MODULES
- Introduction to challenging customer behavior.
- Why understanding customer emotions is important.
- The psychology of customer behavior.
- Active listening techniques.
- Empathy and rapport-building.
- Clear and concise communication.
- Strategies for de-escalating tense situations.
- Conflict resolution techniques.
- Managing anger and frustration.
- Identifying issues and finding solutions.
- Balancing customer satisfaction and company policies.
- Making decisions under pressure.
- Realistic scenarios for practice and feedback.
- Applying learned skills in a safe environment.
- Peer and trainer feedback.
- Recognizing and respecting cultural differences.
- Avoiding misunderstandings and miscommunications.
- Inclusive customer service practices.
- Coping with the stress of dealing with difficult customers.
- Techniques for maintaining personal well-being.
- Balancing empathy and self-care.
- Understanding company policies and regulations.
- Handling difficult situations within policy boundaries.
- Communicating policies effectively.
- Gathering and using customer feedback.
- Identifying trends and areas for improvement.
- Strategies for enhancing customer service.
- Assessing participants’ knowledge and skills.
- Certification for successful completion of the training program.
Who should attend?
This training is designed for:
- HR Professionals
- Talent Managers
- Data Analysts
- Managers Looking to Enhance HR Decision-Making
- Anyone Passionate About HR Data Analytics.
- Physical, Lagos and Abuja
- Registration Deadline: [2 weeks before training]
- Duration: 2 Days
- Date: Wednesday 17th and Thursday 18th April 2024.
- Time: 9am – 4pm
- Fee: N120,000 (One Hundred and Twenty Thousand Naira only)
P.S. Don’t miss this opportunity to equip your staff with the tools and techniques needed to provide exceptional service, manage difficult customers, and turn challenging situations into positive experiences!
- Secure your spot today by registering with the form below. Limited seats are available, so don’t miss this opportunity to revolutionize your organization’s growth strategies.
- This training program can be customized to your organization’s specific needs and can be delivered through in-person workshops, online courses, or a blended learning approach.
- For inquiries or assistance, please contact us at [firstname.lastname@example.org] or [+234 814 241 1090].
- We look forward to welcoming you to this transformative training event that promises to equip you with the tools and knowledge to drive your MSME towards unparalleled success.
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